Safety Center
Your safety is our top priority.
Tour General connects travelers with independent local guides. We've built safeguards into every step of the experience — from guide verification to secure payments — so you can explore with confidence.
Verified Guides
Every guide on Tour General goes through an identity verification and background check before they can list a tour or accept bookings.
Secure Payments
All payments are processed through Stripe with bank-level encryption. Your card details are never stored on our servers.
Reviewed Experiences
Travelers rate and review tours after every booking. Low-rated or flagged tours are investigated and may be removed from the platform.
Safety Tips for Travelers
- 1.Review the guide's profile, ratings, and recent reviews before booking.
- 2.Keep all communication and payments within the Tour General platform.
- 3.Share your tour details and meeting location with a friend or family member.
- 4.Meet in public, well-lit areas at the designated meeting point — never agree to a private residence.
- 5.Trust your instincts. If something feels off, leave the situation and contact us immediately.
How to Report an Issue
If you experience unsafe or inappropriate behavior during a tour, report it immediately. Every report is reviewed, and we take swift action — up to and including permanent removal of a guide from the platform.
Community Guidelines
Tour General is a community built on respect and trust. We expect all travelers and guides to treat one another with courtesy, follow local laws, and respect the cultures and environments they visit. Discrimination, harassment, or unsafe conduct of any kind is not tolerated and will result in removal from the platform.
Need Immediate Help?
If you are in immediate danger, contact local emergency services (911 in the U.S.) first. For all other safety concerns, reach out to our support team and we will respond within one business day.