Privacy Policy

Information you provide directly:

• Account information: name, email address, profile photo, phone number
• Payment information: processed and stored securely by Stripe — we do not store full card numbers
• Profile details: bio, city, languages spoken (for Guides)
• Communications: messages sent through our platform messaging system
• Reviews and ratings you submit

Information collected automatically:

• Log data: IP address, browser type, pages visited, time spent
• Device information: device type, operating system
• Cookies and similar tracking technologies

• To create and manage your account
• To process bookings and payments
• To facilitate communication between Guests and Guides
• To send booking confirmations, receipts, and service-related notifications
• To send marketing emails (you may opt out at any time)
• To verify Guide identities and conduct background checks
• To improve the Platform through analytics and user feedback
• To detect, investigate, and prevent fraudulent or illegal activity
• To comply with legal obligations

We do not sell your personal information. We may share it in the following circumstances:

• Between Guests and Guides: When a booking is confirmed, we share relevant contact information to facilitate the tour experience.
• Service providers: We use trusted third-party vendors (e.g., Stripe for payments, Checkr for background checks) who process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information when required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze Platform usage. You can control cookie settings through your browser. Note that disabling cookies may affect certain Platform features.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, email us at info@tourgeneral.com. We will respond within 30 days.

We implement industry-standard security measures including SSL encryption, secure data storage, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our Platform is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

• Email: info@tourgeneral.com
• Response time: within 2 business days