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Cancellation Policy

Effective date: January 1, 2025

We understand that plans change. Our cancellation policy is designed to be fair to both travelers and guides. Please read the terms below before booking.

Full Refund

— More than 7 days before tour

Cancel at least 7 days before your scheduled tour date and receive a 100% refund to your original payment method within 5–10 business days.

50% Refund

— 3–7 days before tour

Cancellations made between 3 and 7 days before the tour date will receive a 50% refund. The remaining 50% covers guide preparation and reservation costs.

No Refund

— Less than 3 days before tour

Cancellations within 3 days of the tour date are non-refundable. However, you may reschedule once to a future date at no charge, subject to availability.

How to Cancel

To cancel a booking, log in to your account and navigate to My Bookings. Select the booking you wish to cancel and click "Cancel Booking." You will receive a confirmation email once your cancellation is processed. Refunds are issued to your original payment method and may take 5–10 business days to appear depending on your bank.

Rescheduling

You may reschedule a booking up to 48 hours before the tour start time at no additional charge, subject to guide availability. To reschedule, contact us at info@tourgeneral.com with your booking details.

Guide Cancellations

In the rare event that a guide cancels your tour, you will receive a full 100% refund automatically within 3–5 business days. We will also notify you immediately and, where possible, suggest comparable alternative tours.

Exceptional Circumstances

In cases of severe weather, natural disasters, government-issued travel restrictions, or serious illness (with documentation), Tour General may offer a full refund or rescheduling option outside the standard policy window. These cases are reviewed individually.

To request an exception, email us at info@tourgeneral.com within 48 hours of your cancellation.

No-Shows

If a traveler fails to appear at the designated meeting point within 15 minutes of the tour start time without prior notice, it will be treated as a no-show. No refund will be issued for no-shows.

Contact Us

If you have questions about this policy or need assistance with a cancellation, please reach out to our support team: